DICDOC Ltd

DICDOC Ltd: Digital Sexual Health AI Service TERMS OF USE AND SOFTWARE LICENCE AGREEMENT

Revision Date: 16.02.2026

1. Who We Are

DICDOC Ltd  (“DICDOC Ltd”, “we”, “us”, “our”) operates the website available at DICDOC.ai  and manages the presentation, branding, and user-facing content associated with the DICDOC Ltd platform (the “Website”).

The Website integrates software and application programming interfaces (“API”) licensed from iDoc24 Inc (“iDoc24”). The underlying artificial intelligence system, processing infrastructure, and core technical functionality are owned and controlled by iDoc24.

DICDOC Ltd does not control, modify, or manage the underlying AI engine or technical infrastructure provided by iDoc24. DICDOC Ltd provides access to that licensed technology via the Website.

2. Acceptance of Terms

By accessing or using the Website and associated services, you confirm that:

• You are at least 18 years old;
• You are legally capable of entering into binding contracts;
• You accept and agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the Website or any related services.

Continued use following updates to these Terms constitutes acceptance of the revised Terms.

3. Age Restriction

The Website and associated services are strictly intended for individuals aged 18 years or over.

Before uploading any image or accessing any output, users must actively confirm that they are 18 years of age or older.

By proceeding, you warrant that:

• You are 18 or over;
• You are accessing the Service on your own behalf;
• You understand the Service relates to sexual health content.

Providing false age information constitutes a breach of these Terms.

DICDOC Ltd does not knowingly permit access to individuals under 18.

4. Nature of the Service

The Website provides access to an AI-powered informational sexual health assessment tool.

Users may:

• Upload images for automated AI analysis;
• Receive general informational outputs;
• Access educational guidance.

The Service:

• Does not provide medical diagnosis;
• Does not replace professional medical advice;
• Does not create a doctor–patient relationship;
• Does not prescribe treatment;
• Does not provide emergency services.

If you experience urgent symptoms, significant pain, systemic illness, or believe you may have a medical emergency, you must contact NHS 111, your GP, or call 999 immediately.

5. AI System and Limitations

The AI system integrated into the Website is owned and operated by iDoc24.

Outputs are generated automatically based on statistical modelling and trained datasets.

AI systems:

• May produce inaccurate or incomplete results;
• Cannot consider full medical history;
• Cannot conduct physical examination;
• Cannot guarantee accuracy.

All outputs are provided for informational purposes only and must not be relied upon as a substitute for professional medical advice, diagnosis, or treatment. A qualified healthcare professional should be consulted for formal assessment and management.

Technical Performance: Results are typically generated within approximately two (2) seconds. The system provides a ranked list of the top five (5) most likely skin condition names. Based on theoretical validation testing, model performance demonstrated accuracy rates of 49.3% for Top-1 predictions, 70.1% for Top-3 predictions, and 81.7% for Top-5 predictions.

Internal Clinical Validation: In-house clinical evaluation demonstrated approximately 75% accuracy within the Top-3 results and approximately 95% accuracy within the Top-5 results. These figures reflect performance under controlled testing conditions and may vary in real-world use.

Use of the Service is at your own risk.

6. Regulatory Positioning

The Website provides access to an informational digital health support tool.

The Service is not intended to:

• Diagnose, treat, monitor, or prevent disease;
• Provide clinical decision-making;
• Replace professional medical consultation.

DICDOC Ltd does not market the Website or Service as a medical device under the UK Medical Devices Regulations 2002 (as amended).

If regulatory classification changes due to feature evolution or legal developments, DICDOC Ltd reserves the right to modify the Service and these Terms to ensure compliance.

7. Image Processing and Data Handling

The Website is designed to operate on a privacy-first basis.

Uploaded images are processed via the licensed AI system for the purpose of generating output.

DICDOC Ltd does not permanently store uploaded images and does not maintain identifiable image libraries linked to users.

Images are processed transiently and deleted from active systems within a limited processing window unless required by law.

Users are responsible for ensuring uploaded images do not contain identifiable features such as faces, distinctive tattoos, or unique marks.

Further details are set out in our Privacy Policy in accordance with UK GDPR.

8. Payments

Where fees apply:

• Payment is required before access to outcomes;
• Payments are processed through a secure third-party payment provider “Stripe”;
• DICDOC Ltd does not store any personal payment card details.
• DICDOC Ltd reserves the right to change pricing, introduce promotional offers, or apply discounts at any time without prior notice;

By purchasing digital content, you agree that delivery may begin immediately and acknowledge that statutory cancellation rights may be affected once access is granted.

9. Acceptable Use

You must not:

• Upload unlawful, abusive, or non-consensual content;
• Upload images of another person without their consent;
• Attempt to reverse engineer or interfere with the Website or API;
• Use the Website for commercial resale or exploitation.

DICDOC Ltd reserves the right to suspend or terminate access where misuse is suspected.

10. Intellectual Property

All branding, content, layout, and website materials are owned by or licensed to DICDOC Ltd.

The underlying AI system, API, and technical infrastructure are owned by iDoc24.

You are granted a limited, non-exclusive, non-transferable licence to use the Website for personal, non-commercial purposes only.

11. Third-Party Technology Dependency

The Service relies on third-party licensed technology provided by iDoc24.

DICDOC Ltd is not responsible for interruptions, errors, or technical failures arising from the operation of third-party software or infrastructure outside its direct control.

Links to Third-Party Sites

To the extent that links to external websites are included within Posts or other content on the Service, such websites are not operated or controlled by DICDOC Ltd or iDoc24. Neither DICDOC Ltd nor iDoc24 accepts any responsibility or liability for the availability, privacy practices, security, or content of those third-party websites. Access to and use of such websites is at your own risk and subject to the applicable terms and policies of the relevant third party.

You are advised to review carefully the privacy policy and terms of any external website you visit.

Our Site may incorporate social media features and widgets, such as the Facebook “Like” button, sharing tools, or other interactive elements. These features may collect certain technical information, including your IP address and details of the pages you visit on our Site, and may set cookies or similar technologies to enable proper functionality.

Such features may be hosted either by a third party or directly on our Site. Where provided by a third party, your interaction with these features is governed by the privacy policy and terms of the relevant provider. DICDOC Ltd does not control the data processing practices of those third-party providers and accepts no responsibility for their privacy practices.

12. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot lawfully be excluded under UK law.

Subject to the above, DICDOC Ltd shall not be liable for:

• Indirect or consequential loss;
• Loss of profits, business, revenue, or opportunity;
• Reliance on AI-generated outputs;
• Health outcomes resulting from delayed or avoided medical consultation;
• Failures arising from third-party technology outside DICDOC Ltd’s control.

To the fullest extent permitted by law, DICDOC Ltd’s total aggregate liability shall not exceed the greater of:

• The amount you paid in the 12 months preceding the claim; or
• £100.

13. Indemnity

You agree to indemnify, defend, and hold harmless DICDOC Ltd, its shareholders, directors, employees, officers, agents, and any subsidiaries or affiliated entities, from and against all claims, losses, costs, expenses, damages, and liabilities (including reasonable legal fees) arising from or related to:

• Your misuse of the Website;
• Breach of these Terms;
• Content you upload.

14. Changes to the Website or Terms

DICDOC Ltd may modify, suspend, or discontinue any aspect of the Website at any time.

We may update these Terms periodically. Continued use following updates constitutes acceptance.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms, the Service, or your use of the Website, you may contact DICDOC Ltd using the contact details provided on our Website.

We aim to respond to all legitimate enquiries within a reasonable timeframe. Any complaints relating to the Service should be submitted in writing (email) with sufficient detail to allow us to investigate.

Contacting us does not create any medical, clinical, or professional relationship, and we are unable to provide individual medical advice via email or contact forms. If you require urgent medical assistance, you should contact a qualified healthcare professional or emergency services as appropriate.

Send all correspondence to Hello@dicdoc.ai